This policy sets out how Winedor Australia Pty Ltd (ABN 78 150 077 704) and its related bodies corporate (Winedor c/-itaste) manages customer refunds.



If you receive a case of wine with one or more broken bottles, simply let us know within 5 working days of the date of delivery and Winedor will issue you with an account credit equal to the price paid by you for the broken bottles.

Please note that risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after you have accepted the delivery.


Refund Process


If you would like to submit a claim, simply contact a member of our Customer Service Team on 041 610 2295 or email us

Typically we strive to have all refunds processed within 3-7 working days of your notification or from the date that the remaining wines are returned to us.




If The Winedor Australia  reasonably believes that a buyer is abusing our Refund Policy, Winedor reserves the right to suspend or cancel the Refund in relation to that buyer, cancel any pending orders and/or close that buyer’s account.


Manufacturer’s liability


Subject to any rights you may have under any law, if an item purchased by you with an accompanying manufacturer’s warranty, Winedor will take no responsibility for the content, fulfilment or enforcement of that manufacturer’s warranty. It is your responsibility to contact the relevant manufacturer in relation to all questions and claims relating to the manufacturer’s warranty.

Other than in the circumstances outlined above in Refund Policy and Breakages policy, no returns will be accepted and no refunds will be made in respect of purchases you make via the Winedor itaste website.